Warranty

Jindo Pet Brands Ltd. (hereinafter referred to as “Jindo Club”) warrants to the original purchaser when subject to normal and proper residential use, will be free from defects in material or craftsmanship for a period of 3 years. The limited warranty covers leashes, collars, harnesses and martingale collars.

What is covered under our limited warranty

• Cracks or breaks with the plastic adjustment triglide or side release buckle (biting or shatters excluded).
• Snap hook can no longer open or close due to spring failure
• Failure of locking mechanism on the Carabiner Hook
• Thread seams coming apart from sewing joints after extended use
• Chew-proof guarantee
• Damage to the silicone coated webbing caused by your pet’s chewing, tearing, or gnawing that impairs the product’s intended function.
• This guarantee applies to a one-time replacement per original purchase. Subsequent replacements for the same order are not covered.
• We may request that you return the damaged product before issuing a replacement.

What is not covered under our limited warranty

• Cosmetic Damage which is defined as stains, color changes, normal wear and tear, scratches, non-functional changes in appearance of the product due to daily use and which do not compromise the functionality of the product or fire
• Intentional abuse, tampering, misuse, alterations and modifications to the product
• Chipping on the waterproof coating on the waterproof collar, leash or harness. Chipping is a normal part of wear and tear and is considered a cosmetic damage - not a defect. Chipping happens when the coating is rubbed against a very hard surface or if your dog decides to nibble/chew on it.

Other Terms and Conditions

The limited warranty is not transferrable and will automatically terminate if the original purchaser resells the product or transfers the property to another user. If a user receives the item as a gift and the product was received brand new and was purchased from www.jindo.club, the user receiving the gift will be considered as the original purchaser and the limited warranty will apply. Products received from donation centers, raffle draws and contest winners will not be covered under our limited warranty and such product is provided on an "as-is" basis.

A limited warranty can only be used once on each product from the same order. If you received a brand new replacement on a warrantied product, your new replacement will no longer be covered by our limited warranty but instead will be covered under limited warranty for a maximum of 90 calendar days from the re-shipment date.

Jindo Club product is designed only for use with domesticated animals. Do not use the product for any other purpose(s). If your animal has severe behavioral issues and or is very aggressive, please consult with your veterinarian or certified animal trainer before using the products.

This limited warranty does not provide protection against, and Jindo Club will have no liability under this limited warranty for any damage to or defects in the products caused by an animal, loss of product(s), failure, defect or damage caused by situations beyond normal residential conditions, including, but not limited to: commercial use, abuse, misuse, neglect, improper installations and/or installation not in accordance with Jindo Club instructions.

It is the end-users, owners or purchaser's responsibility to ensure the animal is using the correct product and appropriate size range. For example, if your animal is using a small size product during their puppy stage, the product may not be suitable for a fully grown adult. Please contact our representative to ensure the product you are using is fit for your breed and the recommended size range is being considered or speak with a certified animal training specialist or veterinarian before using the product(s). The limited warranty will not apply if improper selection of dog collar, leash, harness is used based upon the animal's size, weight or strength.

Products should not be left unattended with a dog. Damage caused beyond our product's purpose and usage is out of our control and up to the user choices.

End-users, owners and purchaser's cannot solely rely upon collars, leashes, harnesses to provide all safety considerations typical with the maintenance, care, custody or control of an animal. It is the end-users, owners and purchaser's responsibility to ensure their animal is in a safe environment before using the product(s).

Jindo Club can only process warranty claims if your product was registered at the time of purchase. Register your product here.

Jindo Pet Brands Ltd. reserves the right to decline any warranty claim with just cause.

Other Warranty Exclusions

Jindo Club warranty coverage does not include wear and tear on the reflective stripe of the leash. Overtime, this component will worn out but will not impact the overall purpose of the leash.

Cosmetic damages due to normal wear and tear does not impact the functionality of the product and is not covered under this warranty policy. Natural breaking of the color over time and chewing is not covered under the limited warranty policy.

Products that are not advertised as waterproof are not waterproof and should not be assumed as waterproof. Our metal components are aluminum plated and will sustain normal wear and tear. Under normal usage, it will not rust. Like majority of products that uses metal component in their accessories, abrasions from microscopic particles such as sand or mud could erode the aluminum plate and can potentially leave a stain on a dog with white coat when you are submerging the product in water especially in salt/sea/lake water.

By purchasing our products, you agree to our terms and conditions.

Any other exclusion listed on this limited warranty policy and outside of this section applies.

How to Initiate A Warranty Claim

To initiate a warranty claim, please email us at info@jindo.club quoting your order number or your original receipt of purchase from our authorized dealer and we will respond to your claim within 3-5 business days. On your claim, you must provide the following information.

1. Describe the issue
2. Are you able to replicate the issue in a safe indoor environment. If yes, please take a video or photo
3. Weight and breed of your dog
4. Supporting video and photo of the issue

All claims will be adjudicated within 10 business days. If a claim is approved, we will issue a replacement to you and ship the item within 5 business days. If the warranty product is no longer available or the item/pattern has been discontinued, we will offer an online store credit for the full value of your product. Please note shipping and handling charges is not included in our limited warranty claim.

If a claim is not approved, you will be notified within 10 business days in writing by email. All claim results are final.

If your  warranty claim is approved, you will receive a store credit for the value of your product. Please note, we do not issue refunds on broken products that have been used and/or is not covered under warranty. If its covered under warranty, you will receive a credit and if the product is no longer available, we may provide you with another product of equal or lesser value.

This limited warranty shall be governed by the laws of Ontario and the laws of Canada, excluding their conflicts of laws principles. Jurisdiction and venue shall be exclusive to the courts of Toronto, Ontario, Canada.